They will probably extend the request by a few more days to give the seller a little more time to pay for return shipping and if he doesnt, they will refund you without requiring a return. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. item return, "seller can't send a return shipping label", "THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS!" moment, Oh, Ship! We haven't had any direct communication, just via ebay's automated messaging notifications. In the Ship tab, select Create Shipment. On the 21st you might have the option to ask 'ebay to step in' but if I were you I would definitely call and explain that the seller did not provide a label. Return shipping costs when you use an . According to eBay's Money Back Guarantee this is your responsibility for a damaged item if you want it returned before you issue a refund. If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. What should I do in this case? Oh - missed that. it up from your address and we'll do it during your regular mail delivery. See our Partial refund guidelines for more details. Contact the seller for a return shipping label. Keep in mind that if you lose the Dispute for some reason, you can get a chargeback on the card.Maybe you should call your card and ask about their policy on returns. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. Select 'Every time I visit the webpage'. If they don't, return to the case on day 4 and ask Ebay to step in. Seems like he can just lie and never pay me back the money it cost me to return it. Go to USPS.com and select Calculate a Price - then pick the country, weight, value - and Large Package. The easy-to-use software lets you enter mailing details, pay for USPS postage, and send return shipping labels from one interface. Since the seller is from China, they have to send you the funds to pay for the return shipping. Select Create return label under the original shipping label number on the order. This eliminates address mistakes, optimizes the return process, and creates a good customer experience. Sometimes, it just doesnt work. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! 03:38 PM. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. I got quotes from 4 different carriers and the cheapest I have found is $23.50 via USPS. Log in, make a label, send it back and move on. You can create and email return shipping labels to customers easily using Stamps.com. If I don't ship by 21 March, then according toebay"we might close your return and there's a chance you won't get a refund". However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. If the buyer paid, theyll need to contact the carrierinstead. Double check that your information is correct;falsifying a customs form is against the law and eBay policy. If so, you absolutely do not want to pay the return shipping yourself - I doubt the seller will voluntarily give that money back to you upon return. If eBay said come back on the 30th, you should be able to go back to the case details on that day and ask eBay to step in. Buying used phones requires a little bit of willingness to learn.". There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. I started a return which the seller accepted but I got this message, (seller name)let us know that they can't buy a return shipping label for you to use for (item). Definitely let them know the seller wants the item sent to an address in England, if it was bought/shipped from China. You can print a shipping label with postage . Adding tracking details to your return helpsprotect against delays or issues in the refund process. Death certificates show that you died. So I think the mechanics of return shipping will be a moot point. If you return an item using a paid method, we'll deduct the cost of return shipping The seller agreed to a return, but can't buy a return shipping label (international shipping). You will have an unreasonably short 10 calendar days to ship the return with those funds. Copyright 1995-2023 eBay Inc. All Rights Reserved. Does this option not appear on the screen until after three days? Subtract one from the other; or. If you are using one of the European sites while in Prague, you may want to login to it and post this topic on its community boards. Simply print the label on normal paper and tape it to the package. You dont need a special printer or self-adhesive labels when printing return shipping labels. Oh, Ship! If they agree, youneed to send funds to cover the cost. 03-14-2018 Welcome to the Buying board! Ifyou use an eBay returns label, tracking details areautomatically uploaded. I messaged the seller twice and they responded to the 2nd with "Labels are issued by eBay. What I absolutely don't want to do is pay for the return shipping with my own money and then just hope they refund me which I highly doubt they will. Return Shipping Costs. If I don't ship by 21 March, then according toebay"we might close your return and there's a chance you won't get a refund". In damaged or not as described situations, if the item is being returned back, the seller is responsible for that return shipping cost. You could always take your package to The UPS Store, but its easy to make a label online, too. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. There is the possibility that you won't see the 'ask ebay to step in' link if the seller has already agreed to a return. . Actually sending a partial refund for the shipping label wouldn't have been an acceptable way to do that. The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. 4. They said to ask the seller to buy a label for me on USPS.com and then attach the image of the label to the Ebay case & then I can print it from there. Instead, reach out to eBay on Facebook here and explain that the seller has not sent funds for a return label. A return shipping label is a pre-paid, pre-addressed postage label that enables customers to return purchased goods back to the seller. If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. Confirm your return address on the label. Now there is a message from the seller that they can't send a return shipping label. Try contacting one of these (Facebook allows more keystrokes). I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. Car & Truck Safety & Security Accessories, Returns, items not received, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. There no other option in my city. we'll use this information to improve our online Help. In addition, if you're using Microsoft Internet Explorer, follow these steps to adjust your page caching: In the toolbar, select 'Tools'. Scan this QR code to download the app now. The shipping will cost me 300 usd (UPS) because the rod is 1.5 m long. It's not your responsibility to pay for shipping and get reimbursed later IF the return policy on this item is seller pays return shipping. This is twice the price of the fishing rod. Ship the item back and hope that I will get reimbursed the shipping cost? How to complete a label-free, box-free return. Honestly, it seems very doubtful the seller will pay for an international return to get a defective keyboard back. If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. I purchased a phone but it was locked by PIN once it's turned on. 03-14-2018 The key benefits of a return shipping label are convenience, efficiency and customer satisfaction. Along with the return, eBay notified me saying that the seller cant send a return shipping label and to contact them to arrange return shipping since theyre still responsible for shipping cost. Seller can't send a return shipping label and I c can't buy a return shipping label (international shipping). After completing the steps, you'll receive a QR code. Archived post. Returns are easy with USPS. ". If the seller is responsible for return shipping, its important that they cover the costs. - edited Select Create return label. 05-14-2021 12:24 PM. how long do I have to before my refund request is cancelled? Typically shipping software is used to create return shipping labels. Hand the labeled package to your friendly neighborhood driver. "See return details" button in both messages Send the item back The seller is responsible for return shipping charges. Select your carrier and enter the tracking number. If they can't provide one, you can purchase a label, and we'll ask the . Do NOT send the item until you received the funds for postage regardless of what the seller tells you. If you don't have one, you can order supplies online or buy one at The UPS Store . If you want return shipping to be insured, see our section on alternative return shipping options. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. returns, This isn't the information I was looking for. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. My questions: how long do I have to before my refund request is cancelled? You can't edit, refund or cancel a prepaid label if the buyer wants to return one. While we're unable to respond directly to your feedback, Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. You can either pay for an eBay return postage label, or send the item back using a carrier of your choice. I have been waiting for a few days already for you to act. These reps are better trained and are not yet burned out. "Does this option not appear on the screen until after three days?". I requested a return, and the seller agreed to this. Contact the seller for a return shipping label. Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. Wrap items separately and use cushioning material. Once the information is complete, the shipping software will email the customer a printable file of the return shipping label. I sent a message the seller for a return label, but there was no reply. If you choose to use your own carrier, we recommend using a tracked service. Pay by card or PayPal, or pay in store at a UPS location. I asked the seller if they really want me to do that since they are responsible for the shipping costs. And PP will charge a recalcitrant seller a $20 or so fee for refunding when they don't cooperate. - edited These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. Select a label-free, box-free return location after initiating your return through Your Orders. I would use the Facebook link you were sent. When you choose the shipping method for your return, return fees are calculated. What number should I call for customer support? What site do you login with? So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? I request a return for an item which was accepted by the seller yesterday. If you paid for the return shipping, you'll need to work with the shipping carrier to try and find the item. 53 likes, 7 comments - Sunny Souls (@sunnysoulsph) on Instagram: "Hello! As others have said, the seller will need to send you the money (usually through Paypal) for you to buy a label so you should first figure out what it will cost. Sign in to your FedEx account, or, if you don't have one, register online. Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. Returns related questions? The seller either has to provide you a pre-paid label or send you the money to return. Let the seller know how much it will be and if they do not send you the money, contact ebay customer service on Facebook. BTW, this is a prime example of why I choose to use the Global Shipping Program (GSP)! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I was under the impression that according to eBay policy, the seller has to provide the label when it's not as described, so I was a bit surprised eBay would send a message like that. If you choose to ship the item on your own, you'll pay the carrier when you ship Other ways to send the item back. I called Ebay and they don't know why he can't send me a return shipping label since we're both in the USA (probably just lying like i said). I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. It's just part of how the sausage is made. Both the agent and I were surprised, but then he looked into it some more and was able to close the case in my favor. More shipping tips from your fellow sellers! For more information about refunds and refund amounts, go to Refunds and Exchanges. If you're not able to resolve things with the seller, you can ask us to help. And one final note, if the seller still refuses to send the money for return shipping eBay will usually refund without requiring that the item be returned. 03:37 PM Privacy Policy. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. What happens if the item is damaged while it's being returned? By accepting the return but not providing a return label @olsus_flhkv3ce4 the seller has stalled you, as there will never be any option to ask eBay to step in. Read our most popular questions and answers on how to handle return shipping for items you've sold. That is starting to make more sense now. 2023 However there are ways for the seller to send you a label or money for a label although some aren't aware of that or hope that you aren't aware of it. Seller "can't send a return shipping label. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. Depending on the reason for return." edit He's refusing to give me the money first to ship it back. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. 1996-2023, Amazon.com, Inc. or its affiliates, Using drop off services at locations that are convenient for you, Using Heavy-Bulky return options, handled by a specialty carrier team, Using Locker, Locker+, and Amazon Hub Counter locations for small packages, Using a scanned QR code at designated returns locations to make label-free and package-free A wrong DVD sent surely will fall under a warehouse problem. Once the waiting period has elapsed, you should see a link to click on in the Resolution Center to ask eBay to step in and enforce the Money Back Guarantee. New comments cannot be posted and votes cannot be cast. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. eBay will not be able to force the seller to refund the postage once you have mailed the item. I was sent the wrong DVD from the UK. Welcome to the Shipping board! What kind of return did you open? So you have an open Dispute for Not As Described, the seller has been told to send you a Return Shipping Label and has not. 3. I finally got a refund from Customer Service. When using your own carrier, make sure to upload the label and tracking details to the buyers return request. Returns may be handled differently on them. Limit the Use of My Sensitive Personal Information, $5 in USPS postage to use in trial period, USPS rate discounts you cant get at the Post Office, Only $19.99 per month plus applicable taxes, if any, including the first month if you stay past the 4-week trial. I contacted the seller and they said that ebay will pay me once I send the item back since they froze the money. If it's seller pays return shipping and the seller isn't sending you a label then call ebay and tell them the seller refuses to send you a label. The charger wouldn't be a big deal to me if the phone was not PIN locked. 2. - edited First things first you need to pack your items in a sturdy box. Since you are both in a transaction it is ok for you to give them your email address. Help for buyers and sellers. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. If you return an item using a paid method, we'll deduct the cost of return shipping and restocking fees . The strangest thing happened on the phone today. If you used an Etsy Shipping Label, you'll generally be charged for the label a few days after you receive the package. I am a busy person so i forgot to check one last time if it was reset. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. You can chat with other members about anything to do with buying on eBay. Went too fast and looked at the wrong profile. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. If the Seller realizes that they will have to pay the return shipping for the fishing rod, and that would cost twice as much as the rod sold for, it makes no economic sense to do so, and they will probably abandon the fishing rod (meaning not pay you to ship it back) and eBay will issue you a full refund. The seller agreed to a return, butcan't buy a return shipping label (international shipping). If you dont have one, you can order supplies online or buy one at The UPS Store. The seller is correct that they can't issue a label for International shipping. Before you can send an item back to the seller, youneed to start a return. You can also find more information in our full article below. He said he'd sent a message to the seller to send me the label, and if the seller still refuses after 3 days, a decision could be made in my favor. I spoke with eBay support who promised that I'd receive a mailing label yesterday, but I have not received a label yet. Says he will only "refund upon receipt". Service Alert Due to Situation in Ukraine, Do Not Sell or Share My Personal Information. Archived post. Download the label as a PDF. There are several ways you can send an item back to the seller. We recommend using a tracked service for return shipping. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. In response to femmefan1946. Examples of alternative shipping arrangements. Enter a message to send to your buyer along with the return label. I'm glad to see this answer because even after following the directions, I see no option to "Ask Ebay to Step In." I did it with a 5 pound 60x6x6 box to the UK and I got a $70 price. If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you." . Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. zip code are eligible for Free Returns..
the seller can't send a return shipping label
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