Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail That really motivated me. Learn more about your EEO rights as an applicant (Opens in a new window) . As a busy new mother, Arlinda had very specific job criteria in mind. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. But you also know how to turn mild customer curiosity into intense interest and ownership. questo messaggio, invia un'email all'indirizzo Apple is a drug-free workplace. They will also learn about the computer systems and software they use. Wenn Description You're a leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. Roles include Creative, Technical Specialist, and Genius. You will work closely with the Engineering teams to diagnose and solve pipeline, workflow, and other technical issues. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Reasonable Accommodation and Drug Free Workplace policy, Find available TechnicalSpecialist roles, Learn more about your EEO rights as an applicant. Connect business professionals and entrepreneurs with the products they need to help them build success. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. click here to select a store and view pay information. enviando un correo electrnico a Apple specialists' salaries vary depending on their level of education, years of experience, and the company size and location. This is in accordance with the Bureau of . Therefore, we are committed to treating all applicants fairly and equally. Copyright 2023 Apple Inc. All rights reserved. Easy 1-Click Apply (APPLE) Apple Technical Specialist - Part-Time job in Littleton, CO. View job description, responsibilities and qualifications. Apple benefits help further the well-being of our employees and their families in meaningful ways. Wenn Do you love how it feels to help others? Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. As new products and initiatives emerge, youre the first to learn, share, and inspire your team members through approachability and action. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. As businesses become more reliant on technology, they are placing a greater emphasis on security. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. They use a variety of computer software programs and may be required to lift and carry heavy equipment. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. Lamentamos pelo inconveniente. Regardless of the situation, your communication skills can help you be an effective technician. The entire store team benefits from your commitment to providing the best care for customers. Youll need to be flexible with your schedule. With that foundation, your passion and values will drive you forward. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. We offer flexible medical plans and a variety of physical and mental health resources so you can feel good in body and mind. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Aydanos a proteger Glassdoor verificando que eres una persona real. If you continue to see this What Does a Real Estate Development Manager Do? Aydanos a proteger Glassdoor y demustranos que eres una persona real. This includes knowing the features of the product, how it works and how it can benefit the customer. Demonstrated proficiency in technology, particularly Apple products, and the ability to quickly learn about new products. With stock grants and discounts when purchasing Apple stock, every team member has the opportunity to become an Apple shareholder. They stay apprised of marketplace trends to ensure the product has a competitive position. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Apple specialists must have a deep knowledge of all things Apple. Both full-time and part-time jobs are available. Develop and inspire diverse teams that deliver amazing customer experiences. At other times, you refer customers to support team members who get them up and running again. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Because to create products that serve everyone, we believe in including everyone. When a customer needs assistance, you quickly assess their situation. Youre proud to represent Apple, and you exemplify that in all your interactions with customers. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. Roles include Manager, Senior Manager, Store Leader, and Market Leader. To be successful as a technical specialist, you should demonstrate expertise in software and . an. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. To become an Apple specialist, you need to have a strong technical knowledge of Apple products and software. If I can fix their problem, its like Im helping them get their world back. verdade. Theyre so grateful and that feels really good.. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Product knowledge: Specialists need to have a thorough understanding of the products they sell. You might use your expertise to develop repair processes, manage our global service and parts supply chain, build relationships with service providers, or develop and deliver technical training. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple she had the confidence to learn something new every day. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. Technical Support Specialist Job Responsibilities Installs, modifies, and makes minor repairs to computer hardware and software systems. You can serve as an engaging role model to Specialists. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. Get discovered. Learn more (Opens in a new window) . To view your favorites, sign in with your Apple ID. scusiamo se questo pu causarti degli inconvenienti. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. We're committed to being your source for expert career guidance. You maintain composure and customer focus while troubleshooting and solving issues. 88 Apple Specialist jobs available on Indeed.com. Learn about work at Apple We aren't merely creating products. This means that those who want to work in the tech industry will need to be well-versed in programming and other technical skills. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. You may be communicating with customers about technical issues or non-technical issues. To view your favourites, sign in with your Apple ID. When customers visit the Apple Store, youll put your own passions to work to help customers bring their personal projects to life. The entire store team benefits from your commitment to providing the best care for customers. Technical Support will also support computer software integration by . Your work hours will be based on business needs. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. Learn more about your EEO rights as an applicant (Opens in a new window) . They oversee the implementation, configuration, updating, and maintenance of IT systems and components. Copyright 2022 Apple Inc. All rights reserved. I get to work in a field Im passionate about technology and help people use Apple products to pursue their own passions. And thats our greatest strength. Youll lead through inspiration, using our culture of open, honest feedback to help each team member grow and deliver exceptional customer experiences. Learn more about the E-Verify program (Opens in a new window) . In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. We know that everyones life experiences are different. While there are thousands of At Home Advisors around the world, Apple does a great job keeping us all connected. Learn about the duties, responsibilities, and skills for A Technical Specialist . Copyright 2023 Apple Inc. All rights reserved. With a deep understanding of Apple products and services, you spend time mentoring team members and serving as a role model for your team. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. The entire store team benefits from your commitment to providing the best care for customers. Find available Technical Support and Customer Support roles We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. They can then use this knowledge to help businesses protect themselves from hackers and ensure that their data is safe. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Whether its coaching or customized development plans, youll be supported by your team and leadership as you explore yourpotential.
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