She was empathetic and showed genuine interest!, "My agent did a great job welcoming me to SLS. How can I contact Specialized Loan Servicing about my bill? To Request a payoff statement for your loan. reserved, Reproduction in whole or in part without permission is prohibited, This site is best viewed in Microsoft Edge browser. 1996 - 2023 Computershare Limited. My loan was transferred to them and its been a miserable experience from the get go. If you're not sure if the impact in your area has been declared as a natural disaster, visit the website Federal Emergency Management Agency's (FEMA) for more information. All payments should be made payable to Specialized Loan Servicing, including those made via MoneyGram or Western Union. After receipt of a notice of error, Angel Oak will not furnish adverse information to a credit reporting agency regarding any payment that is the subject of a notice of error while your inquiry is being reviewed. If you reside in an area impacted by a federally-declared disaster, you may qualify for a short-term disaster forbearance. If you are in a confirmed FEMA disaster area, please contact Customer Service at 1-800-315-4757. With the demand for equity products rising, you can count on us. A request for information or notice of error does not prevent GMFS from initiating foreclosure if proper grounds exist under the mortgage documents. Restrictions and conditions may apply. Specialized Loan Servicing | 3,830 followers on LinkedIn. GMFS will provide a written acknowledgment of your inquiry within 5 days of receipt of your request (excluding legal public holidays, Saturdays and Sundays). Specialized Loan Servicing LLC: NMLS ID 2168 Please check with your financial institution to ensure that the payment is received timely to avoid late fees; Here are some helpful videos about common mortgage related topics. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. Download forms Watch how-to videos Read our general FAQs Read our adjustable rate indices FAQ Read our blog. *We do not charge a fee, however, your financial institution or other 3, Specialized Loan Servicing LLC: NMLS ID Main Office 2168; NMLS ID Branch 972456, Privacy Policy for Specialized Loan Servicing, Privacy Policy for Specialized Loan Servicing (California), Privacy Policy for Specialized Loan Servicing (California Consumer Privacy Act), State Licenses for Specialized Loan Servicing, Federal Emergency Management Agency's (FEMA), Fill out the Automatic Withdrawal Request form, then fax or mail to the address provided on the form. Online: Log into your account and select the Payoff Quote option located on the Home screen. That frees them up to do what they do bestbuild powerful brands that keep long-term customer relationships at heart. Specialized Loan Servicing LLC: NMLS ID 2168 Affiliated Entities: CMC Funding, Inc: NMLS ID 41998 For licensing information, go to: www.nmlsconsumeraccess.org Manage all your bills, get payment due date reminders and schedule automatic payments from a single app. SN Servicing Corporation specializes in seriously delinquent loans (more than 90 days past due), including HUD/FHA loans. For residential mortgage loans on real estate located in the State of Texas: COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 21, AUSTIN, TEXAS 78705. All payments should be made payable to Specialized Loan Servicing, including those made via MoneyGram or Western Union. They helped me when I was in a difficult situation with property taxes. Loss Mitigation. Here are some commonly used forms to manage your mortgage account. 1-678-459-9746 (Attention: Loss Draft Department). A request for information or notice of error does not prevent SLS from initiating foreclosure if proper grounds exist under the mortgage documents. Alternatively, you may communicate with us regarding your loss claims by sending your check(s) and other required documents via regular mail or overnight mail or via fax at any time, as follows: For other inquiries please call our Insurance Department at 1-800-441-4145, If your inquiry involves real estate taxes, please contact our Tax Department at 1-866-801-1373. Login UPLOAD DOCUMENTS FREQUENTLY ASKED QUESTIONS JOIN OUR TEAM A A A Toll Free: 1-800-258-8602 Welcome, SPS customers. CMC Funding, Inc: NMLS ID 41998 CMC Funding, Inc: NMLS ID 41998 You, your carrier, or agent can upload your latest insurance information. 1.4. Alternatively, you may communicate with us regarding your loss claims by sending your check(s) and other required documents via regular mail or overnight mail or via fax at any time, as follows: For other inquiries please call our Insurance Department at 1-800-441-4145, If your inquiry involves real estate taxes, please contact our Tax Department at 1-866-801-1373. If you reside in an area impacted by a federally-declared disaster, you may qualify for a short-term disaster forbearance. Contact Angel Oak Home Loans to learn about their innovative mortgage loan products. Special Subservicing Asset Management Debt Recovery Log into InvestorWeb Contact Us Login SERVICING Create your InvestorWeb account Log into your InvestorWeb account SECONDARY MARKETING Log into your MSR Seller account Log into your cooperative account ASSET MANAGEMENT Log into your REO account Log into your valuations account United States For general inquiries and communications that do not include requests for information or a notice of error regarding your account, our general mailing address is: You may contact Customer Support via your message center by logging into your account, clicking on the message center letter icon, and clicking the New Message icon. Make a payment Online: Log into your account and select the Payoff Quote option located on the Home screen. Pay your Specialized Loan Servicing bill online with doxo, Pay with a credit card, debit card, or direct from your bank account. For requests for information and notices of error regarding your account, please use the address GMFS has designated under the Real Estate Settlement and Procedures Act and Regulation X for this purpose: Request for Information: A request for information is a written request (other than a notice on a payment coupon or other payment medium supplied by the servicer) relating to the servicing of the mortgage loan that includes: (1) your name, (2) information that allows us to identify your mortgage account and (3) the information you are requesting regarding your account. Welcome, SPS customers. Computershare Loan Services (CLS) is a single-source provider of mortgage services. your loan number and property address on the check/money order. Please note a mortgage servicer is not obligated to respond to an untimely request for information or notice of error. As part of the home ownership process, you are required to maintain insurance to protect your home. Click here to view our California Consumer Privacy Act Notice that details the categories of personal information that will be collected and the purpose for which the information will be used. All rights reserved. Resolution Process What You Can Expect: Untimely Requests: A request for information or notice of error is not considered timely if the written correspondence is received more than one year after either the date of transfer of servicing or the date the mortgage account was discharged (either paid in full or discharged through foreclosure or a deed in lieu of foreclosure or a short sale without full satisfaction of the underlying contractual obligation). Contact Us. If you have any questions or need assistance, please reach out to our Logos and other trademarks within this site are the property of their respective owners. Specialized Loan Servicing LLC: NMLS ID Main Office 2168; NMLS ID Branch 972456, Privacy Policy for Angel Oak Home Loans LLC, Privacy Policy for Specialized Loan Servicing, Privacy Policy for Specialized Loan Servicing (California), Privacy Policy for Specialized Loan Servicing (California Consumer Privacy Act), State Licenses for Specialized Loan Servicing, Federal Emergency Management Agency's (FEMA), Angel Oak Home Loans LLC c/o Specialized Loan Servicing. Valuation services are performed by Computershare's licensed appraisal management company, Computershare Valuation Services These websites are provided solely for your convenience. We are one of the highest-rated mortgage servicers in the US and work within government regulations and investor requirements to produce exceptional results. Global ratingagencies affirm this with continued accolades on our breadth of experience, use of industry-leading technology & servicing platforms, robust call center monitoring, strong internal controls, enterprise risk management, and proficiency in servicing HELOCs and many other asset classes. We're an active RMBS market participant that supports various reporting requirements, advancing structures and product types including Non-QM, Jumbo Prime, 2nd liens, HELOCs, and RPLs. Lenders . Our well-rounded co-issue team purchases your MSRs quickly with consistent, reliable delivery options and competitive pricing. I accept the Specialized Terms of Use and acknowledge Specialized will use my information in accordance with its Privacy Policy. For California Consumers: Please be advised that when you log into the website, we will be collecting your personal information.Click hereto view our California Consumer Privacy Act Notice that details the categories of personal information that will be collected and the purpose for which the information will be used. After receipt of a notice of error, GMFS will not furnish adverse information to a credit reporting agency regarding any payment that is the subject of a notice of error while your inquiry is being reviewed. Our dedicated relationship managers engage with clients often even daily to ensure alignment to their objectives. Online: Log into your account and select the Payoff Quote option located on the Home screen. Access your Account Login FAQ Customer Third Party User Name Password Forgot User Name / Password? 1-678-459-9746 (Attention: Loss Draft Department). Please visit www.SLS.net to create or manage your account. 1996 - 2023 Computershare Limited. Thats just one reason banks, credit unions, IMBs and FinTechs choose, and stay with, us. After receipt of a notice of error, SLS will not furnish adverse information to a credit reporting agency regarding any payment that is the subject of a notice of error while your inquiry is being reviewed. Our hours of operation are Monday through Friday, 6:00 a.m. until 6:00 p.m. MT. While SLS is unable to provide a translation of documents in languages other than English commonly-used debt terms translation and description can be found in multiple languages on the NYC Consumer Affairs Departments website,www.NYC.gov/dca. Affiliated Entities: Fax to: Specialized Loan Servicing LLC 1-720-241-7537 Attention: Payoff Department Please include your name and loan number on all requests. SLS will provide a written acknowledgment of your inquiry within 5 days of receipt of your request (excluding legal public holidays, Saturdays and Sundays). All rights reserved. A complaint form and instructions may be downloaded and printed from the Departments website located at www.sml.texas.gov or obtained from the Department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at smlinfo@sml.texas.gov. This statement does not apply if SLS is servicing your residential mortgage loan. Our versatile servicing team helps protect your revenue and improve performance for even the most complex portfolios. Alternatively, you may communicate with us regarding your loss claims by sending your check(s) and other required documents via regular mail or overnight mail or via fax at any time, as follows: For other inquiries please call our Insurance Department at 1-800-441-4145, If your inquiry involves real estate taxes, please contact our Tax Department at 1-866-801-1373. Specialized Loan Servicing LLC: NMLS ID Main Office 2168; NMLS ID Branch 972456. Online: Log into your account and select the Payoff Quote option located on the Home screen. Send a check, cashiers check, or money order to the appropriate address below. After reading so . Learn how we're bringing together the industrys best talent to deliver servicing solutions that set us apart. 800-315-4757. Here are somecommonly used forms tomanage your mortgage account. If your loan number begins with "104": Please call your local FirstBank branch or (800) 200-6462. Make billing inquiries directly by phone at 800-315-4757. If you reside in an area impacted by a federally-declared disaster, you may qualify for a short-term disaster forbearance. State Licenses for Specialized Loan Servicing Terms and Conditions NMLS Consumer Access. The Office of Federal Student Aid awarded new contracts to five loan servicersa key milestone in the Education Department's years-long effort to modernize its student loan system. Did you receive a welcome packet from us? SPS may provide links to external websites to which we have no control over the Until that license is approved, this site is not authorized by the New York State Department of Financial Services. At Angel Oak Home Loans LLC, we want you to feeltaken care of. That's how we deliver timely and helpful advice, better business insights, and essential industry projections. Contact us . For requests for information and notices of error regarding your account, please use the address SLS has designated under the Real Estate Settlement and Procedures Act and Regulation X for this purpose: Request for Information: A request for information is a written request (other than a notice on a payment coupon or other payment medium supplied by the servicer) relating to the servicing of the mortgage loan that includes: (1) your name, (2) information that allows us to identify your mortgage account and (3) the information you are requesting regarding your account. Lonelyboy7. Fax to: GMFS LLC 1-720-241-7537 Attention: Payoff Department Please include your name and loan number on all requests. Fax to: CMC Funding, Inc 1-720-241-7537 Specialized Loan Servicing LLC is not affiliated with Angel Oak Home Loans LLC and does not guarantee any program or loan availability. Eligible borrowers may set up automatic electronic payments made directly from their existing bank account. Have you recently received a welcome packet from us? A complaint form and instructions may be downloaded and printed from the Departments website located at www.sml.texas.gov or obtained from the Department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at smlinfo@sml.texas.gov. and / or Password. Access your Account Login FAQ Customer Third Party User Name Password Forgot User Name / Password? To Request a payoff statement for your loan. Enter either a valid Zip Code or a valid loan number. contact the administrators of such websites with any questions or concerns regarding A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. For California Consumers: Please be advised that when you log into the website, we will be collecting your personal information.Click hereto view our California Consumer Privacy Act Notice that details the categories of personal information that will be collected and the purpose for which the information will be used. Where can I find it? The content of any site to which you link from this summary is solely the responsibility of the provider of that web site. After receipt of a notice of error, SLS will not furnish adverse information to a credit reporting agency regarding any payment that is the subject of a notice of error while your inquiry is being reviewed. Notice of Error: A notice of error is written request (other than a notice on a payment coupon or other payment medium supplied by the servicer) that asserts a certain specified error that includes: (1) your name, (2) information that allows us to identify your mortgage account and (3) the error you believe occurred relating to the servicing of the mortgage account. Please note a mortgage servicer is not obligated to respond to an untimely request for information or notice of error. Fax to: Angel Oak Home Loans LLC 1-720-241-7537 Attention: Payoff Department Please include your name and loan number on all requests. Sign In Create Account I highly recommend! Choose an option below to set up Autopay: Arrange with your financial institution to have payments sent to us every month. Button to open Collapsible left side menu. What payment methods does Specialized Loan Servicing accept? instructions how to enable JavaScript in your web browser. To update your preferences go to your profile page. Lenders Have the ability to see their entire loan portfolio, including multiple lender accounts,all under a single portal user login. Angel Oak will provide a written acknowledgment of your inquiry within 5 days of receipt of your request (excluding legal public holidays, Saturdays and Sundays). A A A Toll Free: 1-800-258-8602 Welcome, SPS customers. Other payments may have a fee, which will be clearly displayed before checkout. You entered an incorrect Username Total scurve, they practice shady business practices and have little to no regards for morals or ethics. If you are in a confirmed FEMA disaster area, please contact Customer Service at 1-855-262-4737. You have exceeded the number of attempts. GMFS Customer Service offers online account servicing to make payments, register for auto draft, view payment history & statements, etc. Please note that if the amount of your required loan payment changes, you are responsible for Have you recently receiveda welcome packet from us?Set up your account. Specialized Loan Servicing LLC: NMLS ID Main Office 2168; NMLS ID Branch 972456, Privacy Policy for Specialized Loan Servicing, Privacy Policy for Specialized Loan Servicing (California), Privacy Policy for Specialized Loan Servicing (California Consumer Privacy Act), State Licenses for Specialized Loan Servicing, Federal Emergency Management Agency's (FEMA). For residents of New York: SLS has a pending application for a New York Mortgage Banker License. All rights reserved. All users have access to reporting and the ability to export and output data to PDF, MS Excel, and CSV file formats. We deep expertise in servicing HELOCs and many other asset classes. And we do it all on a global scale. Servicing is easy, until it's not. That's how we deliver timely and helpful advice, better business insights, and essential industry projections. Do you want to view informational videos regarding the servicing of your mortgage? Notice of Error: A notice of error is written request (other than a notice on a payment coupon or other payment medium supplied by the servicer) that asserts a certain specified error that includes: (1) your name, (2) information that allows us to identify your mortgage account and (3) the error you believe occurred relating to the servicing of the mortgage account. Being recognized as best in our peer group is the result of bringing together the industry's best talent to protect client revenue and improve performancefor even the most complex prime and default servicing portfolios. Borrowers . Specialized Loan Servicing LLC: NMLS 2168 Common questions, curated and answered by doxo, about paying Specialized Loan Servicing bills. If you have experienced a loss and need to submit a claim, you may upload the required documents and track the progress of your claim online 24/7 by accessing and You can find our . Angel Oak will provide a written response within 30 days (excluding legal public holidays, Saturdays and Sundays) and will make corrections to your account, if appropriate, depending on the outcome of our review. For residential mortgage loans on real estate located in the State of Texas: COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 21, AUSTIN, TEXAS 78705. This year, we were awarded Freddie Mac's GOLD SHARP award for our superior servicing portfolio performance, outstanding customer service to borrowers, and positive efforts to cure delinquencies. GMFS will provide a written response within 30 days (excluding legal public holidays, Saturdays and Sundays) and will make corrections to your account, if appropriate, depending on the outcome of our review. Please note a mortgage servicer is not obligated to respond to an untimely request for information or notice of error. Our reputation for tightly managed processes, air-tight compliance, and multiple security checkpoints is unmatched. ", instructions how to enable JavaScript in your web browser. doxo is a secure all-in-one service to organize all your provider accounts in a single app, enabling reliable payment delivery to thousands of billers. Copyright 2023 Select Portfolio Servicing, Inc. All rights By clicking the continue button, you will leave our website and be redirected to a third-party web site. We accept calls from relay services on behalf of hearing-impaired borrowers. Please note these general contacts above should not be used to submit a request for information or notice of error regarding your account. Our multi-faceted Cooperative team helps strengthen your business with priority access to our curated selection of preferred partners. SLS will provide a written response within 30 days (excluding legal public holidays, Saturdays and Sundays) and will make corrections to your account, if appropriate, depending on the outcome of our review. We are rankedTier 1 by FHA and Ginnie Mae and receiveconsistent recognition from Fannie Mae's Servicer Total Achievement and Rewards (STAR) award and Freddie Mac's Servicer Honors and Rewards Program (SHARP). CMC Funding, Inc: NMLS ID 41998 Have the ability to see their entire loan portfolio, including multiple lender accounts, all under a single portal user login. The security and privacy policies of the third-party may be different than those of SLS. Our risk management and compliance controls protect our clients' investments through evolving regulatory and policy changes. If you have any questions or need assistance, please reach out to our Mortgage and other bills can be paid at doxo. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. If you're not sure if the impact in your area has been declared as a natural disaster, visit the website Federal Emergency Management Agency's (FEMA) for more information. To Request a payoff statement for your loan. Consumer Financial Protection Bureau Settles with Specialized Loan Servicing, LLC. February 14, 2023 @Lonelyboy7. New York Customers: The online messaging feature is not available. Whether you choose to utilize your brand or ours, we treat your customers as if they are our own, acting as an extension of your brand through digital, print, call center and IVR communication. Box 636005 Littleton, CO 80163-6005. . Although loan servicing companies are allowed to pass on charges from third-parties to consumers when these third-parties provide services to borrowers, they are prohibited from inflating these costs in order to pocket a profit. Computershare Limited 1996 - 2023. MANAGE YOUR ACCOUNT Now more than ever, it's easy to manage your account online, including: Set up Automatic Payments View Statements Set up Third Party Access Make a Payment Request Payment History View Letters Submit Proof of Insurance Request Assistance Upload Documents To manage your account, please sign in. The Bureaus investigation found that since January 2014, SLS violated the Real Estate Settlement Procedures Act (RESPA), its implementing regulation, Regulation X, and the Consumer Financial Protection Act of 2010 (CFPA) by taking prohibited foreclosure actions against mortgage borrowers who were entitled to protection from foreclosure, and by failing to send or to timely send evaluation notices to mortgage borrowers who were entitled to them.
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