I have bought my cars from Stratstone Mini for the last 20 years and over the last 10 from Gary Stewart who has provided the most fantastic customer care ever. I was given a courtesy car which helped me greatly. When I came back to pick my car up, the keys were handed to me, and that was it. It is a pleasure representing one of Britain's favourite automotive brands. Get directions on the Auto Trader site. . Situated on Gelderd Road, Stratstone MINI Leeds can be found just off Junction 1 on the M621. Check out what 115 people have written so far, and share your own experience. Browse our wide range of Business Contract Hire offers on MINI's most popular models. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Definitely worth the journey from Cambridge to Hull to collect. Also helped with vehicle set up and installing My Mini app explaining everything clearly. Explore the MINI Special Edition range, a unique reimagining of popular MINI models designed for the individual within. Total incompetence. Companies can ask for reviews via automatic invitations. Whether you already own a vehicle or are potentially interested in purchasing one, there is a high probability you will want to keep up-to-date with the latest information and news as it is released. Centres from all over the country will be taking part in action that makes a difference to their local. 2023 Trustpilot A/S. Booked a MOT online a week ago with Stratstone BMW Leeds. Thank you for taking the time to leave us your rating!Customer Services. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, UK It meant we could put the car through its paces under conditions pertinent to us. Matt Lee-Shevloff. I would highly recommend this dealership if you are looking to buy a Mini. Discover Stratstone. It would have been nice to be shown to the car, I was just left to wander around the car park trying to find my car on my own.The servicing came with a wash and vac. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. I will never use Stratstone Mini again. If you would like further information, we take a detailed look at the history of the brands we work with and the cars they make within our Stratstone blog section. Exhaust was making a very strange noise. We also ensure all reviews are published without moderation. Contact the Ferrari Dealername and meet the Ferrari team. I would highly recommend this dealership if you are looking to buy a Mini. Difficult to even speak to someone nevermind resolve the issue. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. I was given a courtesy car which helped me greatly. Big thanks Jamie and co, you are doing things right. After all, who does not love a MINI? They kept it overnight so they could listen to it cold start and fixed the problem that day. We are absolutely thrilled that you have rated us so highly! They think we customers ate stupid!! Wouldnt it be good to know your servicing costs are comprehensively covered? Our News Section provides you with the latest updates and details from the brands that we are proud to represent. We hope to be of service to you again! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I will never use Stratstone Mini again. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Once you have purchased you car, for some reason you are passed onto a handover person . Discover a comprehensive choice of official MINI accessories, parts and lifestyle products. I am very pleased you are satisfied with your visit! 2023 Trustpilot A/S. Hi Dawn,Thank you very much for taking the time to leave us this positive review! Hi Mr Cowlam,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Your review is very important to us, as our goal is to deliver an outstanding customer experience. Will be back when the rear tyres need replacing. Got to give a special mention to Rhiannon. Occasionally we will send out newsletters promoting our offers and discounts. Amazing service professional and helpful team. Thank you for the smooth and efficient service and being able to fit me in on a day that was convenient for me as I was working in the area on the day. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Wallsend, England, United Kingdom . She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! I changed my mind several times of which I wanted. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. We hope you enjoyed some of the tasty treats, we certainly did. Took my Mini for its yearly service. My loan car was amazing and so was the service and repair. We never felt under pressure, and were offered a very reasonable price. It goes against our guidelines to offer incentives for reviews. Drive your new MINI with an Extra Big Smile on Your Face, MINI Launch a Final Edition of the Clubman Model, MINI Launches New Limited Edition Convertible EV. His favourite MINI is the . We value your feedback and take pride in providing the best possible customer service! We are absolutely thrilled that you have rated us so highly! Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. I was dealt with by Ellie who was excellent and the whole process went smoothly. She booked me in, I was impressed that she rang the day prior to having them fit, to remind me of the appointment, of which impressed me. Thanks again!Customer Services. Took just one week from first visit to home delivery. We also ensure all reviews are published without moderation. Customer Services, Simply excellent throughout. A refreshing experience in car buying! Discover the latest addition to BMW's range of M cars, the New M2. The car was prepared perfectly so couldnt be happier. No one picks up the phone and when left a message nobody calls back.Terrible. Had BMWs for 25 years and the service just gets worse and worse. I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. Hi Carole,Thank you for such a positive review. In their words "For some reason it hasn't come through and we're already full tomorrow so can we rebook it". Rang to book car in for emissions problem, fitted me in first thing next morning. Took just one week from first visit to home delivery. Discover our exclusive range of nearly-new, ex-demonstrator and delivery mileage MINI cars. Courtney Stratstone Mini. Thanks again!Customer Services. Your review is very important to us, as our goal is to deliver an outstanding customer experience. Very knowledable reception staff took very good care of me. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. In addition to the above, we are able to offer vehicles through Contract Hireor theMotability Scheme, while our factory-trained technicians will be able to take care of any servicing and maintenancerequirements your car has. Suggested companies are based on peoples browsing tendencies. Very happy with the overall experience. We offer flexible finance on all vehicles, ensuring you get a great deal that is tailored to your needs and requirements. Companies can ask for reviews via automatic invitations. Yesterday I bought, what I imagine will be my last Mini - a Countryman in racing green. MINI Launch a Final Edition of the Clubman Model, MINI Launches New Limited Edition Convertible EV. Kaz Bilan, sales and Rob Hamilton H. o. b, should be ashamed of themselves. I can now add the Stratstone reputation executive team. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, UK If you read the reviews it clearly shows two types of service - if theyre taking your money for a new car the service is superb when but service maintenance is needed, shocking! Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Rang to book car in for emissions problem, fitted me in first thing next morning. They kept it overnight so they could listen to it cold start and fixed the problem that day. We value your feedback and take pride in providing the best possible customer service! Voice your opinion today and hear what 115 customers have already said. CarStore (Nottingham Road, Beeston, Nottingham, UK) . The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Verification can help ensure real people write reviews about real companies. Jamie at service reception desk very helpful too. We value your feedback and take pride in providing the best possible customer service! Great communication. Lovely courtesy car clean and well presented. Here are 8 tips for writing great reviews. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Find out how we combat fake reviews. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. This is now three weeks of silence. They think we customers ate stupid!! Chloe price matched a lower price I had obtained, which I was delighted with. We are absolutely thrilled that you have rated us so highly! Its Thurdsday.Left several messages. Our aim is to deliver a positive customer service. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Neither yesterday or today did anyone ring me back. Customer Services. Got a call 12 hours before the appointment to be told they hadn't got the booking. Took my Mini for its yearly service. There was just no enthusiasm from the staff at all. Meet the team Monday! We use dedicated people and clever technology to safeguard our platform. Thank you for taking the time to leave us your rating!Customer Services. To help break down the cost of servicing, why not consider one of our popular MINI Service Plans? . The whole experience I received this week has stopped me from buying a new BMW. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Got to give a special mention to Rhiannon. We came back wanting to make a deal. Thanks again!Customer Services. Stratstone Manchester, Deanway Business Park, Wilmslow, SK9 3HW, GB +44 1625 445544. . Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb. Clearly they are getting too big a basic wage if they can afford to throw business away. I just found the customer service very mediocre. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Hi Jeremy,Thank you for taking the time to leave a review.I am disappointed to hear of the service you received on the handover, this isn't the level of service we aim to provide.I will certainly ensure to pass your feedback onto the relevant managers to make them aware of your experience, so that this can be addressed and dealt with internally.If there is anything else I can help with, then please contact me at service.followup@pendragon.uk.com and I will look into any issues for you.I do apologise for any inconvenience this may have caused.Kodie - Customer Service Specialist, I purchased an electric mini and I am really pleased with it its a great car ,the overall experience was excellent and great customer service thanks very much, Hello,Thank you very much for your 5* review! The salesman was a very pleasant & helpful young man. We also ensure all reviews are published without moderation.
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